Contact Us

We’re here to help partners and homeowners with any questions.

Partner Installer Support

FAQs for Partners

Support

Monday – Friday: 5:00am – 9:00pm PT
Saturday: 5:00am – 9:00pm PT
Sunday: 7:00am – 4:00pm PT
For Escalation: Call (833) 586-3675 and Select Option 0
To Chat: Login to Partner Portal
For Technical Support: Text: (717) 853-1183
For Stipulation Review: Call (833) 586-3677 with your Homeowner and Select Option 2

Email Contacts

Business Development: businessdevelopment@enfin.com
Onboarding & Operations: partneroperations@enfin.com
To submit an application to become an EnFin partner, click below.

Homeowner Support

FAQs for Homeowners

Account Servicing

Call (866) 970-1109
Monday – Friday: 5:00am – 5:00pm PT
If you have not yet received your first statement, please contact your Installer or refer to your Agreement for support.

Homeowner Assistance

(833) 586-3677 and select option 2 for homeowners still completing an application or submitting documents.
Already have an active EnFin account? Call Account Servicing at (886) 970-1109
Selling your home? Call (886) 970-1109 to speak to a specialist about the transfer process (please allow 30 days notice before closing)

Video Welcome Calls

A link will be emailed to the Homeowner upon contract signing

Video Welcome Call with Agent:

Monday – Friday: 5:00am – 9:00pm PT
Saturday: 5:00am – 9:00pm PT
Sunday: 7:00am – 4:00pm PT

Payment by Mail

To mail a payment, please make all checks out to EnFin Corp. and mail to:

EnFin Corp.

PO BOX 845075
Dallas, TX 75284-5075

Need Additional Assistance?

Customers with questions, concerns, or complaints about their EnFin solar financing account may submit them by email at Complaintsdesk@enfin.com. EnFin will acknowledge your submission within 5 business days of receipt and assign a case number for tracking purposes. A full review and written response will be completed within 15 business days of receipt.

For billing-specific questions, please contact Launch Servicing directly at 866-970-1109 or clientservicing@enfin.com.

If your complaint is not acknowledged within the timeframe above, or if you are unsatisfied with EnFin’s initial response, you may escalate your case by emailing Complaintsdesk@enfin.com with the subject line “Complaint Escalation:” followed by a brief description of the issue (e.g., “Installer Issue,” “Financing Terms,” etc.). Your escalation email must include: (1) a summary of the issue, (2) the case number assigned during the initial review, and (3) the specific reason for your dissatisfaction with the prior response. EnFin will acknowledge your escalation within 5 business days of receipt. A final review and response will be completed within 15 business days, or up to 30 business days if the matter requires additional investigation or third-party coordination.

Los clientes que tengan preguntas, inquietudes o quejas sobre su cuenta de financiamiento solar con EnFin pueden enviarlas por correo electrónico a Complaintsdesk@enfin.com. EnFin confirmará la recepción de su mensaje dentro de los 5 días hábiles siguientes a su recibo y le asignará un número de caso para su seguimiento. Una revisión completa y respuesta por escrito se completará dentro de los 15 días hábiles posteriores a la recepción.

Para preguntas específicas sobre facturación, comuníquese directamente con Launch Servicing al 866-970-1109 o a clientservicing@enfin.com.

Si su queja no es reconocida dentro del plazo indicado, o si no está satisfecho/a con la respuesta inicial de EnFin, puede escalar su caso enviando un correo electrónico a Complaintsdesk@enfin.com con el asunto “Escalación de Queja:” seguido de una breve descripción del problema (por ejemplo, “Disputa de Facturación,” “Problema con el Instalador,” “Términos del Préstamo,” etc.). Su correo de escalación debe incluir: (1) un resumen del problema, (2) el número de caso asignado durante la revisión inicial, y (3) el motivo específico de su inconformidad con la respuesta anterior. EnFin confirmará la recepción de su escalación dentro de los 5 días hábiles siguientes. La revisión final y la respuesta se completarán dentro de los 15 días hábiles, o hasta 30 días hábiles si el asunto requiere investigación adicional o coordinación con terceros.

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